FAQ's

1. What products does Eleculus offer?

Eleculus specializes in high-quality electronics, including security cameras, keyboards and mice, and alarms and sensors. Each product is carefully selected to ensure reliability, innovation, and value.

2. Do you ship internationally?

Yes! Eleculus ships worldwide. No matter where you are, you can shop with us and enjoy delivery right to your doorstep.

3. How long does shipping take?

Estimated delivery times are:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Please note that delivery times may vary due to customs, carrier delays, or your location.

4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor your package in real-time.

5. Can I return or exchange a product?

Yes, Eleculus accepts returns and exchanges within a certain period if the product is unused and in its original packaging. Please contact us at eleculus@gmail.com to start the process.

6. What payment methods do you accept?

We accept secure online payments through major credit/debit cards and other trusted payment platforms for your convenience.

7. What if my order arrives damaged or defective?

Customer satisfaction is our priority. If your order arrives damaged or defective, email us at eleculus@gmail.com with photos and details. We’ll work quickly to resolve the issue.

8. Do you offer bulk or wholesale orders?

Yes, we accommodate bulk orders. For inquiries regarding wholesale pricing, please reach out to eleculus@gmail.com.

9. How can I contact Eleculus?

For any questions or assistance, our support team is always ready to help. Contact us via eleculus@gmail.com and we’ll get back to you promptly.